Congressmen criticize 'broken' VA system

"The VA system is broken," said Rep. Ralph Abraham, R-Alto. "There are some successes, but stories like the ones we heard today far overshadow those. Unfortunately, it's not just here in Alexandria, it's all over the nation."

Issues discussed Monday included not only access to care for veterans, but also poor customer service, a high turnover rate of directors in the Alexandria system and a lack of consequences for employees who do not perform.

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